Shipping Policy
Shipping Policy
1. Order Processing
Orders are processed Monday to Friday, excluding UK public holidays.
Orders placed before 3:00 PM (UK time) are typically dispatched the same business day. Orders placed after this time are processed on the next business day.
Processing times are estimates and are not guaranteed.
2. Shipping Methods and Delivery Timeframes
Shipping options and estimated delivery timeframes are displayed at checkout before payment is completed.
Delivery timeframes are estimates provided by the courier and may vary depending on destination and carrier conditions.
We do not guarantee specific delivery dates.
3. Shipping Charges
Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
The total order cost, including shipping and applicable taxes, is displayed before payment is submitted.
We do not charge additional handling fees unless stated during checkout.
4. Tracking Information
Where available, tracking details are provided via email once the order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring delivery access.
5. Delivery Responsibility
Orders are shipped to the address provided at checkout. Customers are responsible for ensuring the address is accurate and complete.
If a parcel is returned due to incorrect address information or failed delivery attempts, re-shipping fees may apply.
6. Lost or Delayed Shipments
If a shipment is delayed or appears lost, customers must contact us using the details provided on our Contact page.
Lost parcel investigations are conducted with the courier. Resolution timelines depend on the courier’s investigation process.
Refunds or replacements for confirmed lost parcels are processed after the courier confirms the outcome of the investigation.
7. International Shipping
We do not ship internationally.
8. Restricted Items
Certain products may be subject to regional shipping restrictions. Availability is determined at checkout.