Frequently Asked Questions
Pay by Bank with Wallid
We currently accept Pay by Bank via Wallid. Authorise the payment with your bank at checkout.
How Pay by Bank works
- Check your order and delivery details at checkout.
- Continue to Wallid, select your bank and follow the steps to authorise payment.
- Return to the store after authorising payment. Payment must be received before dispatch.
Unsure whether payment went through? Contact us before trying again. Contact us
1. What are your products sold for?
All products available on this website are supplied for laboratory research and analytical purposes only.
They are not sold for human consumption or medical use.
Customers are responsible for ensuring compliance with applicable local laws before purchasing.
2. Do I need to be a certain age to order?
Yes. Customers must be at least 18 years old and legally capable of entering into a binding contract to place an order.
3. When is my order confirmed?
An order is confirmed only once it has been accepted and dispatched by us. An order confirmation email acknowledging receipt does not constitute acceptance.
We reserve the right to cancel or refuse an order where necessary.
4. What does UK delivery cost?
UK tracked delivery is free, with no minimum order value. We currently deliver within the UK only.
The total order cost, including shipping and applicable taxes, is displayed before payment is completed.
5. How long does delivery take?
Paid orders placed before 3pm UK time on a working day are normally dispatched the same day. Orders placed later, at weekends or on UK public holidays are processed on the next working day. Delivery dates are estimates. Read our shipping information.
6. Can I return my order?
Returns are governed by our Refund & Returns Policy.
Due to the nature of research products, certain items may not be eligible for return once dispatched.
Damaged or defective items must be reported within the timeframe stated in our Refund & Returns Policy.
7. What should I do if my parcel is delayed or lost?
If your parcel appears delayed or lost, please contact our support team.
We will initiate an investigation with the courier. Refunds or replacements for confirmed lost parcels are processed after the carrier concludes the investigation.
8. What payment methods do you accept?
Available payment methods are displayed at checkout. If you choose Pay by Bank, follow the on-screen instructions and return to the store after authorising payment. If you are unsure whether a payment completed, please contact us before trying again.
Payment must be received in full before an order is dispatched.
9. Do you provide medical advice or usage guidance?
No. We do not provide medical advice, dosage information, or usage guidance.
Products are sold strictly for research purposes.
10. Where can I find product documents?
Visit our published test certificates. Please contact us to confirm the document for the batch you require.