FAQ's
🧬 Direct Peptides UK – FAQ
🔬 General
What are your products intended for?
All products supplied by Direct Peptides UK are intended strictly for research purposes only. They are designed for use in laboratory and controlled environments by qualified professionals.
Are your products for human consumption?
No. All products are not for human consumption and are not intended for medical, cosmetic, or therapeutic use.
How is product quality ensured?
Our peptides are handled and supplied to meet high-purity standards (typically ≥98%), with a focus on consistency and reliability for research use.
Do you provide certificates of analysis (COA)?
Where available, batch-related documentation may be provided upon request to support transparency and traceability.
Can you offer any advice on the Peptides?
No. All products are not for human consumption and are not intended for medical, cosmetic, or therapeutic use.
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Will the Peptide Vial be Branded?
The product pictures on the website are for illustration only. The may differ visually when received by you. We do this to keep costs low on printing and pass those savings on to our customers.
However, all will be labelled so you know what you are getting.
📦 Orders & Delivery
How quickly are orders dispatched?
Orders are typically dispatched within 24 hours (Monday–Friday).
Do you offer discreet shipping?
Yes. All orders are shipped in secure, discreet packaging with no indication of contents.
Do you ship across the UK?
Yes, we ship UK-wide using Royal Mail Tracked service.
Do you offer free delivery?
Yes, we offer free delivery on all our orders.
Do you offer refunds?
Due to the nature of our products:
- Products are non-returnable/non-refundable unless defective or supplied in error
- Any issues must be reported within 48 hours of delivery
- Approved refunds or replacements are at our discretion with return postage paid for by the customer.
We reserve the right to refuse any return that does not meet these conditions.
🧪 Storage & Handling
How should peptides be stored?
Products should be stored in a cool, dry place. For longer-term storage, refrigeration is recommended.
Can products be stored after reconstitution?
Handling after reconstitution should follow standard laboratory practices. Avoid repeated freeze-thaw cycles. We cannot offer any advice on this.
💳 Payments & Ordering
What payment methods do you accept?
We accept secure online payments through Direct Bank payment.
Unfortunately Peptides fall into a category, with Shopify and many other e-commerce platforms that doesn't support card payments.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
⚖️ Compliance & Responsibility
Are these products regulated medicines?
No. These products are not licensed medicines and are supplied solely for research purposes.
Who can purchase peptide products?
By purchasing, customers confirm they are over 18, qualified and authorised to use these products in a research setting and will comply with all applicable laws and regulations.
Do you provide usage instructions?
No. As these products are for research use only, we do not provide guidance for medical, therapeutic, or personal use.
📞 Support
How can I contact you?
For any questions, please contact us via email (askus@directpeptidesuk.co.uk) or through the contact form on our website. We aim to respond promptly to all enquiries.